Is it possible to give a negative review because I would if I could. My sister brought in her 2000 Mercedes-Benz for service. We were dealing with Rebecca who is the receptionist, I assume. She was very nice and helpful over the phone. I had the car diagnosed for a check engine light and running rough. The shop determined that the cause was from a leaking spark plug tube seal. That sounds about right considering the car is 15 years old and probably had the original seals at only 50k miles. Included in the repair would be spark plugs, valve cover gasket, spark plug tube seals, and a spark plug wire set. She also recommended a 60k mile service of a fuel filter replacement, fuel system cleaner, and front lower ball joints. Mercedes-Benz doesn't recommend any sort of fuel system cleaner which is very weird that they would recommend such a service (The only allowed product in the gas tank is Techron and some other product available from Mercedes-Benz themselves). For the entire service, they quoted me at $1700 something rather. I declined the recommended services and asked how much just the initial quote would be and I was quoted $1079 over the phone. This was a ridiculous price knowing what kind of work is involved. The entire job pays 1.5 flag hours. At a shop rate of $100 per hour, labor would cost $150 plus the diagnosis fee of $150. $300 total for labor. I called my local Mercedes-Benz dealer and got a retail price on all of the parts which totaled to about $300, slightly less. So it just didn't add up. Even if they upcharged the dealer price by 150%, the total would only end up being $750 for parts and labor. So how did they come up with a quote of $1079? I declined the work, paid for the diagnosis fee, and decided that I would rather drive 7 hours north to help my sister out with her car. I bought all of the parts needed for about $100 and completed the job in about an hour. I also came to find out that when my sister came in to pick the car up the next day after having declined the work, Rebecca's attitude changed and gave my sister and her boyfriend an attitude for whatever reason. Maybe they got mad that they couldn't rip another customer off. She asked for a written/typed out quote of the work that day but apparently they wiped the quote off of the screen so I couldn't get a print out of it. They are out there for the money, and that alone. This shop is the reason that I, and many others, do not trust many shops and mechanics. I definitely would not recommend this shop to anyone. Stay away!