Besides being a little hard to find, everything about getting my oil changed here went well. They kept my appointment (which I made online!) and I was able to wait for the car in their cozy office with fresh coffee, candy, and lots of magazines. They explained everything and were friendly and professional. When I asked about an unrelated problem, they gave me a plausible answer and referred me to where I could have it fixed. No hard sell on anything and I was on my way in under an hour.