I appreciate how thorough you were in diagnosing my hybrid problem and your willingness to share key information (e.g., error code, relevant technical service bulletin). Most important, I appreciate that you checked with the Hyundai dealership over the hill, found that the problem was covered under warranty, and documented that fact on the paperwork for me to pass along to the dealer. It shows great integrity that you would do that legwork and save me thousands of dollars rather than simply give me a quote for doing the work yourself. Thank you for your honesty, good work, and good humor along the way!