Santa Cruz Auto Repair

Friendly. Given an estimate before the work was done. Not only explained what they did, but showed pictures of future problems. I'll go back for next service.

We have been loyal customers of Water Star since moving to the area in 2011 and always received great service and advise. This appointment was a first for us; a pre-purchase inspection of a Lexus RX350 from a local dealership. We were able to schedule an appointment that worked for all involved; us, Water Star and the dealership. Inspection was thorough and satisfactory and on time, allowing the vehicle to be returned to the dealership as promised. Another stellar effort from the crew at Water Star!

x

Took my car back to them for no air conditioning after they "fixed it" at a cost of 250.00. Four months later the car had the problem. Took it back they replaced a part. And charged me 238.00 most of that was labor. So I paid twice to get the car fixed. Let's see how long it last this time. That is why I gave them a 4 star.

Amazing customer service! Kristen was amazing! She was more than willing to go above and beyond working with me. Cant say enough good things! Truly, they helped make a really stressful situation a little easier to deal with. Service was prompt, and reasonably priced. Called me back the same with details about my vehicle problems. Again, amazing customer service!

The friendliest, most helpful car repair people around. I drove into town with my car's dashboard acting like there was a four alarm fire for hundreds of miles, and was so relieved to have everything addressed and resolved in a few hours' time. I'm so grateful for the excellent service at Water Star Motors!

Great job, easy to work with, nice friendly service.

They were so awesome! I called them late on Friday morning with an emergency car repair and they had it diagnosed and fixed by 3:00. Can’t thank them enough. Fair honest and fast.

Great communication - Kristen was very friendly, responsive and able to deal with my technical questions. I will definitely come back for future diagnostics and repairs.

So greatful for this shop. They aren't fenced in so I was able to tow my car there when it broke down after hours. They diagnosed my car problems and recommended different options for the fate of my car. Any time I mentioned to friends where my car was towed, they all said that they love the service at Water Star. Will definitely bring my future cars in!