Santa Cruz Auto Repair

I had a smog check done today. It was amazing! I called for an appointment and got one for the very next day. Upon arriving they took my car right away. I think I was in and out in 15 minutes. Kristen was very helpful. I’ve been a customer of Water Star Motors for about 25 years. They are simply the best mechanics in Santa Cruz.

Great customer service - fast, consistent, and clear outline of what work needed to be done via. the online notification platform.

Always quick, honest, transparent, and friendly service both at the front counter and in the garage. Wouldn’t think of taking our family car anywhere else!

AS ALWAYS THE BEST !

Nice experience

Amazingly wonderful people. They are so experienced and very trustworthy.

Great people, great mechanics, great job!

Absolutely great service - can't be happier. After getting a used vehicle I needed a local service and based on reviews and a hunch I tried WSM. I figured a family business that had been servicing the same community for decades would be a good bet, and they were. I've worked with them three times - getting diagnostics, getting repairs and getting a smog check - and each time has been a totally positive experience. My first time in I was a little frustrated that things took longer than expected - not a huge deal, but it had me waiting. Turns out they offer a shuttle service so you can get where you're going and get back to the shop without a hassle. I took them up up on it the second time in and it was effortless - I got on with my day and when my car was ready to go they picked me up. Easy. My third time in was a last minute smog check. I needed it done in a hurry and they made it happen like I was a VIP. The thing is, I'm not a VIP. I'm just another customer, which means that's what they consider everyday customer service. My car runs great and I have a mechanic I can trust - what more could I want?

The standard smog check test ran into an obstacle because we had had a dead battery problem several weeks back that interfered with passing the smog test. So, Water Star Motors suggested driving the car up to Davenport and back so as to reset the monitors. Test was remade and it worked. Pleased that this added step did not increase the cost. Services very responsive, friendly and effective. Thank you.

After a quick door handle replacement I was in a fender bender that left my car in poor shape. The team really worked with me to make sure what was most important got work done, and done well. I was considering selling my car after it was fixed but with such good care i know my car can hang-on for a few more years. I'm happy to have people i trust in the area to keep me on the move. Thank you!