Santa Cruz Auto Repair

Going to a car shop has always been a bit intimidating for me, especially as someone who doesn’t know a lot about cars, but when I go to Water Star Motors, I’ve always felt so welcomed and given the most amazing service! Their full transparency and integrity with the work they do, is something I deeply appreciate and is why I’d recommend it to anyone. Every car technician I’ve ever come across has always been so incredibly respectful and kind. And as for the office staff: they are phenomenal humans! Nathan always greet me with a genuine smile, making me feel right at home and cared for. Stephanie is so incredibly intelligent, patient and kind when answering any questions you may have - and she is a rockstar and I appreciate how she always remembers my name! The new owner is also one of the kindest humans ever. He appreciates you as a customer and a human. I’ve seen him always go above and beyond to make sure his customers experience the highest quality of care and he also uses his warm sense of humor to make you smile! He also deeply care for the entire staff and that matters to me, to see a beautiful space where everyone recognizes and supports one another. You will be in the greatest of hands when you go to Water Star Motors!

Great communication, up front process on revisions to recommended work, fast and complete follow through by super nice and professional staff. What's not to love? Great quality and value, I highly recommend Water Star.

Above and beyond. I came to Water Star without an appointment on recommendation of another shop that could not accommodate me. I needed to travel to LA, and was concerned about an oil leak. Nathan and Jeff were super, as were all the staff I met. They slid me into the schedule to check for the leak. Great people, very professional. Highly recommended and would definitely use their services next time I need a reliable professional mechanic.

This place is amazing! I am so pleased with their service- they are highly skilled, kind and efficient. They pulled off a miracle repair and restoration- my engine looks brand new. I can't say enough good things about Waterstar Motors, I am recommending them to my family and friends.

We are so happy with Waterstar Motors. All of the staff is helpful and kind.

I have a 2008 Prius which I really love. I found WaterStar Motors through word of mouth. My friend who had a Prius had used them and was very happy. I am ecstatic to find WaterStar. Finding someone you trust to work on your car is amazingly difficult these days. I've moved to Southern California and I drive up to Waterstar for my repairs and service now because I trust them. By going to WaterStar Motors you will be meeting a group of honest, friendly and knowledgeable people. Jeff and Leslie the owners, are onsite and manage the daily operations and customer service and satisfaction. Stephanie, the service manager, rocks the boat with her knowledge of cars, car parts-you name it-and many years in the business along with Nathan. The service technicians are certified and I have never had to come back for anything related to the services or repairs that were performed. I came in after going to a previous garage for 8 years. WaterStar cleaned my engine (complimentary)! My engine had never been cleaned. After driving my car through dust and a rainstorm in the desert to get here my car was washed vacuumed and the wIndows were cleaned after my repair and service so that I could drive home safely. I was amazed. So thoughtful. If you go there, I guarantee with like minds, you'll feel at home. I just wished I lived in Santa Cruz. Just want to say "Thank you!."

Always great customer service!

Needed smog check….was taken immediately and had very positive experience with all involved!

Title: Great Smog Check Service at Water Star Motors I recently took my car to Water Star Motors for a smog check, and I couldn't be more pleased with the service I received. From start to finish, the experience was smooth and hassle-free. Customer Service: The staff at Water Star Motors were incredibly friendly and professional. They greeted me with a smile, explained the process, and answered all my questions. It's clear that they value their customers and strive to provide the best service possible. Efficiency: The smog check itself was performed swiftly, and I didn't have to wait long. I appreciated that they managed their time well, and my car was ready in no time. Transparency: The staff was transparent about the results of the smog check. They explained what was done and what the results meant. I never felt like there were hidden fees or unnecessary upselling. Affordable Pricing: I was pleasantly surprised by their competitive pricing. Water Star Motors offers fair rates for their smog check services, which is an added bonus. I highly recommend Water Star Motors for anyone needing a smog check. Their exceptional customer service, efficiency, and transparency set them apart in the industry. I will definitely be returning for any future automotive needs. Thank you, Water Star Motors, for a top-notch experience!

I recently took my car to Water Star Motors for a smog check, and I couldn't be more pleased with the service I received. From start to finish, the experience was smooth and hassle-free. Customer Service: The staff at Water Star Motors were incredibly friendly and professional. They greeted me with a smile, explained the process, and answered all my questions. It's clear that they value their customers and strive to provide the best service possible. Efficiency: The smog check itself was performed swiftly, and I didn't have to wait long. Took approx. 45mins, I appreciated that they managed their time well, and my car was ready in no time. Transparency: The staff was transparent about the results of the smog check. They explained what was done and what the results meant. I never felt like there were hidden fees or unnecessary upselling. Affordable Pricing: I was pleasantly surprised by their competitive pricing. Water Star Motors offers fair rates for their smog check services, which is an added bonus. I highly recommend Water Star Motors for anyone needing a smog check. Their exceptional customer service, efficiency, and transparency set them apart in the industry. I will definitely be returning for any future automotive needs. Thank you, Water Star Motors, for a top-notch experience!